Accessibility Statement for Waste Collection Canary Wharf

This accessibility statement applies to the online information and digital services provided by Waste Collection Canary Wharf. We want as many people as possible to be able to use our website and access information about waste collection, recycling, and related services in the Canary Wharf area.

Our goal is to provide a website and digital experience that works well for all users, including disabled people, people using assistive technologies, and those accessing our content on a wide range of devices and connection speeds.

Our commitment to accessibility

We are committed to making the Waste Collection Canary Wharf website as accessible as reasonably possible. Our aim is to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with disabilities, while improving usability for everyone.

We review our content and design on a regular basis, particularly when we introduce new features or update information about waste collection schedules, booking services, and recycling facilities in the Canary Wharf area.

Screen reader support

The Waste Collection Canary Wharf website is designed to be compatible with commonly used screen reader software. We aim to use clear headings, descriptive page titles, and meaningful text for buttons so that users can navigate and understand the content with screen readers.

Images that convey information are provided with alternative text, and decorative images are marked so that screen readers can ignore them. We also aim to ensure that form fields for service requests and contact forms are clearly labelled so that screen reader users can complete them effectively.

Keyboard navigation

Our website for waste collection in Canary Wharf can be navigated using a keyboard alone, without the need for a mouse or trackpad. Users should be able to move through interactive elements using the Tab, Shift plus Tab, and Enter keys, and to activate buttons and links using the keyboard.

We work to maintain a visible focus indicator, so it is clear which on screen element is currently selected, and we avoid using keyboard traps that prevent users from moving away from a specific component. This is especially important for people who rely on keyboard navigation or alternative input devices.

Text, layout, and readability

We use plain and straightforward language whenever possible to explain how waste collection in Canary Wharf works, including service options, collection times, and guidance on responsible waste disposal. Pages are structured with headings and paragraphs to help users skim and locate relevant information more easily.

Users should be able to zoom in up to 200 percent without loss of content or functionality. The layout is designed to reflow on smaller screens such as tablets and mobile devices, supporting people who may prefer larger text or different viewing modes.

Ongoing improvements and known limitations

While we strive to maintain WCAG 2.1 AA compliance across the Waste Collection Canary Wharf website, there may be areas that can be improved. Some older documents or third party content may not fully meet current accessibility standards. When we identify issues, we work to fix them during future updates.

We welcome feedback from users about any accessibility barriers they encounter so we can prioritise improvements that have the greatest impact.

Contact for accessibility requests and feedback

If you experience difficulty using the Waste Collection Canary Wharf website or need information in an alternative accessible format, such as large print, audio, or an alternative digital format, you can contact our accessibility team.

Please provide as much detail as possible about your request or the problem you encountered, including the page you were using, the type of device and assistive technology, and the nature of the issue. We will review your request and aim to respond within a reasonable timeframe, explaining what we can do to help.

We are committed to improving accessibility for all users in the Canary Wharf area and appreciate your support and feedback in helping us provide inclusive waste collection information and services.